1. Who We Are
Healviacare+ LLP is a healthcare services company registered in India. We operate digital platforms that connect patients with specialist doctors and healthcare providers for treatments including LASIK, cataract surgery, orthopedics, and more.
For all privacy-related matters, you can reach us directly at info@healviacare.in.
2. Information We Collect
What you tell us directly
- Your name — when you fill out a consultation or lead form
- Mobile number — so our care team can contact you
- Treatment interest — e.g., LASIK, cataract, orthopedics
- Your city — to connect you with the nearest available specialist
Collected automatically when you visit
- IP address — logged automatically on every page load
- Device & browser info — type, version, screen size
- Pages visited & time spent — to improve your experience
- Referral source — how you found us (Google, Meta, organic)
- Cookie data — see Section 6 for full details
3. How We Use Your Information
Everything we collect is used to serve you better — nothing else.
- Call you back and schedule a free consultation or screening
- Connect you with the right specialist or clinic near you
- Send follow-up messages related only to your inquiry
- Improve our website, flows, and overall user experience
- Run and optimise our Meta and Google ad campaigns
- Detect and prevent fraudulent or fake form submissions
- Comply with applicable laws and regulations in India
4. Sharing Your Information
Healviacare+ LLP does not sell your personal information to anyone — ever. We only share data in the narrow circumstances below.
Partner hospitals & clinics
Your name, phone number, and treatment interest are shared with our network of partner hospitals solely to book your consultation. All partners are bound by strict confidentiality agreements.
Technology platforms we rely on
Legal obligations
We may disclose data if compelled by law, court order, or a government authority under applicable Indian law.
5. Meta Ads & Google Ads
We use advertising tools from Meta and Google to measure campaign performance and show relevant ads to people who may benefit from our services.
Meta Pixel (Facebook/Instagram)
The Meta Pixel tracks actions on our site — like form submissions — to help us measure conversions and build better audiences. Meta handles this data under its own Data Policy.
Google Analytics & Google Ads
Google Analytics tells us how visitors use our site; Google Ads conversion tracking measures ad performance. Learn more in Google's Privacy Policy.
6. Cookies & Tracking Technologies
Cookies are small files stored in your browser. We use them to keep our site working, understand visitor behaviour, and power our advertising.
- Essential cookies — the site cannot function without these
- Analytics cookies — help us understand how people use our pages (Google Analytics)
- Advertising cookies — Meta Pixel and Google Ads use these to track and optimise ad campaigns
You can manage or disable cookies in your browser settings at any time. Note that essential cookies cannot be disabled without breaking site functionality.
7. Data Retention
We keep your data only as long as genuinely needed.
- Lead and contact form data is held for up to 2 years from submission
- Deletion requests are processed within 30 days of receipt
- Anonymised analytics data may be retained indefinitely — it cannot identify you
8. Your Rights
You are in control of your data. Here is what you can ask us to do:
Access
Request a copy of all data we hold about you
Correct
Ask us to fix inaccurate or incomplete records
Delete
Request full erasure of your personal data
Withdraw
Withdraw consent to be contacted at any time
Opt Out
Stop receiving marketing communications
9. Data Security
We take security seriously and apply multiple layers of protection to your data.
Encrypted Storage
MongoDB Atlas with encryption at rest and role-based access controls
HTTPS Everywhere
All traffic is encrypted in transit via TLS
Rate Limiting
Form submissions are rate-limited to block abuse
Access Controls
Only authorised staff can access lead data
No internet transmission is 100% secure. If you ever suspect unauthorised use of your data, contact us immediately at info@healviacare.in.
10. Children's Privacy
Our services are not intended for anyone under 18. We do not knowingly collect data from minors. If you believe we have done so inadvertently, please email info@healviacare.in and we will delete it immediately.
11. Changes to This Policy
We may update this policy to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the "Last updated" date at the top of this page.
Continuing to use our website after any update means you accept the revised policy. We encourage you to check back periodically.
12. Contact Us
Questions, concerns, or data requests? We're here to help:
- Company: Healviacare+ LLP
- Email: info@healviacare.in
- Subject line: Privacy Policy Inquiry
- Response time: Within 5 business days
Have a privacy question?
Our team is ready to help with any data or privacy request — no jargon, just answers.
✉️ Email info@healviacare.in